Welcome to BookPound. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.

This Privacy Policy explains how BookPound collects, uses, stores, shares, and protects your information when you access or use our website, mobile applications, products, and services collectively referred to as the Platform. By using BookPound, you agree to the collection and use of information in accordance with this Privacy Policy.

1. About BookPound

BookPound is an online marketplace that enables users to buy, sell, exchange, and discover new and pre-owned books. Our goal is to make books more affordable and accessible while promoting sustainability through the reuse and circulation of books.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

Information you voluntarily provide when creating an account or using our services, including:

• * Full name
• * Email address
• * Phone number
• * Residential or delivery address
• * Profile photo (optional)
• * Date of birth (optional)
• * Business or seller information (where applicable)

B. Transaction Information

When you buy or sell books through BookPound, we may collect:

• * Book listings and descriptions
• * Purchase history
• * Order details
• * Delivery information
• * Payment transaction references
• * Refund and dispute records

C. Device and Technical Information

We may automatically collect:

• * IP address
• * Browser type
• * Device information
• * Operating system
• * Language preferences
• * Date and time of access
• * Website usage statistics

D. Communications

We may collect information from:

• * Customer support requests
• * Feedback forms
• * Surveys
• * Reviews and ratings
• * Messages sent through the Platform

3. How We Use Your Information

We use collected information to:

• * Create and manage user accounts
• * Facilitate buying and selling transactions
• * Verify user identities
• * Process payments and refunds
• * Deliver products and services
• * Communicate important account information
• * Provide customer support
• * Improve platform performance and user experience
• * Prevent fraud and unauthorized activities
• * Comply with legal obligations
• * Send promotional and marketing communications (where permitted)

4. Legal Basis for Processing Information

Where applicable, we process your information based on:

• * Your consent
• * Performance of a contract
• * Compliance with legal obligations
• * Legitimate business interests
• * Protection of users and platform security

5. Sharing of Information

BookPound does not sell personal information to third parties.

We may share information with:

Service Providers

Third-party providers assisting with:

• * Payment processing
• * Hosting services
• * Email delivery
• * Analytics services
• * Customer support
• * Delivery and logistics

Other Users

Certain information may be visible to buyers and sellers to facilitate transactions, including:

• * Username
• * Seller profile information
• * Book listings
• * Ratings and reviews

Legal Authorities

We may disclose information when required by:

• * Law enforcement agencies
• * Regulatory authorities
• * Court orders
• * Applicable laws and regulations

6. Payment Information

BookPound does not store complete payment card details on its servers.

Payments may be processed through trusted third-party payment providers who maintain their own privacy and security standards.

Users are encouraged to review the privacy policies of payment providers before completing transactions.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• * Remember user preferences
• * Improve website functionality
• * Analyze traffic and usage patterns
• * Enhance user experience
• * Maintain security

Users may disable cookies through browser settings; however, some features of the Platform may not function properly.

8. Data Retention

We retain personal information only for as long as necessary to:

• * Provide services
• * Fulfill legal obligations
• * Resolve disputes
• * Enforce agreements
• * Maintain business records

When information is no longer required, it will be securely deleted or anonymized.

9. Data Security

We implement reasonable technical, administrative, and organizational safeguards to protect user information against:

• * Unauthorized access
• * Loss
• * Misuse
• * Disclosure
• * Alteration
• * Destruction

While we strive to protect your information, no method of transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security.

10. User Rights

Depending on applicable laws, users may have the right to:

• * Access personal information
• * Correct inaccurate information
• * Update account information
• * Request deletion of personal information
• * Restrict certain processing activities
• * Object to marketing communications
• * Withdraw consent where applicable

Requests may be submitted using the contact information provided below.

11. Children's Privacy

BookPound is not intended for children under the age of 13 without parental or guardian supervision.

We do not knowingly collect personal information from children under the applicable legal age. If such information is discovered, it will be removed promptly.

12. Third-Party Links

The Platform may contain links to third-party websites or services.

BookPound is not responsible for the privacy practices, content, or policies of third-party websites. Users are encouraged to review their privacy policies before providing personal information.

13. Marketing Communications

Users may receive:

• * Service notifications
• * Transaction updates
• * Product announcements
• * Promotional offers
• * Newsletters

Users may opt out of marketing communications at any time by following the unsubscribe instructions provided in such communications.

14. International Data Transfers

Where necessary, user information may be processed or stored in locations outside the user's country of residence.

We will take reasonable measures to ensure that transferred data remains adequately protected.

15. Changes to This Privacy Policy

BookPound reserves the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page along with the revised effective date. Continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

BookPound

Email: privacy@bookpound.com

Support Email: support@bookpound.com

Website: www.bookpound.com